Frequently Asked Questions (FAQ)
Find answers to the most commonly asked questions about our products and services.
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You can order via our website, and WhatsApp
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We do not have physical outlet, thus all order should be done through website / WhatsApp . However, our warehouse is located in Jakarta. Thus all delivery will be sent from there.
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To order from our website, simply browse or search for your desired products and click on them to see details. Select your preferred size/color if available, then click "Add to Cart". When ready to checkout, click the cart icon and then "Checkout". Fill in your shipping address and choose your payment method, review your order carefully, and click "Complete Order" to finalize your purchase. You'll receive a confirmation email immediately and shipping information will follow once your order is processed. If you need any assistance during the ordering process, feel free to contact our customer service team.
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Contact us through email : hi.papercrane@gmail.com or through whatsapp : +628128080067
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Only Weekly Planners & Journals are available to be personalized and it is not available all the time. There will be a given period of time to pre-order the personalized weekly planner. Please see the description in the product.
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The main difference would be in the layout: Daily – 1 page is delegated for each day. Weekly – 2 pages are delegated for 7 days. Please head over to our Differences Highlight
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Since our planners are dated, we only restock until the end of the year, please stay tuned and follow our instagram to get the latest news.
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We only do delivery during weekdays. Payment received before 12PM will be sent on the same day, after 12 PM, will be sent the next day. Please note that all items are sent from our warehouse which is located in Jakarta. For urgent orders, please contact us via Whatsapp +62.812.8080.1067